As a customer at Mentech, you get free access to your own page on our unique service portal. Here, you create a login and get an overview of all your cases.
On our platform, you always have an overview of the status of your cases, orders, and agreements. You can quickly and easily create and maintain an overview of:
We receive your cases and service agreements immediately in our system so that you can move on with your electronics more quickly. Therefore, you can skip the queue in the store and save your time.
Inside the system, you maintain contact with our authorized technicians who are always ready to help and advise. At the same time, you can also follow the processes, statuses, and information of your cases.
After a case is created, you can submit your product to the store or send it by mail. Remember your customer note in PDF format, which can be downloaded during the creation of a new case.
When you do business with Mentech, you have several options for submitting your defective electronics:
• Submit personally at your nearest Mentech store (remember pdf if applicable)
• Send your device by mail (remember pdf)
• Have Mentech pick up your device (remember pdf)
We have a strong focus on providing the best possible customer service to our customers. The same goes for our service and handling of our customers' property. We treat both hardware and software with respect and according to controlled rules and procedures. This ensures that you as a customer can always feel safe and in the best hands here at Mentech. Come in or contact us and let us help you move on with your electronics.
We have developed several unique solutions and extensions for you as a private customer at Mentech. Read more about the different solutions below:
Mentech's sustainable electronics store
At Mentech's headquarters in Glostrup, we have opened an environmentally friendly electronics store. That means that we sell authorized repaired electronics from the world's leading brands. Mentech repairs, services, and recycles a large amount of IT equipment from brands such as Apple, Samsung, Huawei, Motorola, Acer, Gorunner, and many more. We also have brands such as Asus, Lenovo, OnePlus, and much more. We often have a predominant selection of gaming equipment such as laptops, playstations, consoles, and more.
At Mentech, we do not want electronics to be discarded if they can be repaired into a fully functional product that others can enjoy. In our Mentech ECO Store, you can buy electronics from the world's leading brands at very competitive prices. Visit our store or our webshop and see if any of the products match what you need. The selection varies all the time based on the products we receive, whether they can be repaired and resold. So keep an eye on our shop so you can take advantage when your new environmentally friendly recycled electronics show up. Make a difference with Mentech in the fight for green transition.